GTC – GENERAL BUSINESS TERMS AND CONDITIONS
ANIMAL-RIDING SHOP

I. Applicability
The Animal Riding Shop is operated by ZOO-RIDING AG,
Zehntenfreistrasse 41,
4103 Bottmingen,
Schwitzerland,
E-Mail: This email address is being protected from spambots. You need JavaScript enabled to view it.,
Phone: +41613124752,
Managing Director: Mr. Roland Steps.

Only the following terms and conditions of all services presented and offered on the Websites by ZOO-RIDING AG apply. These terms and conditions may be printed or downloaded and forwarded. All collateral agreements, exclusion or deviation from these terms and conditions, additions, agreements and explications require the written form. This also applies to deviations from the written form requirement. To be effective, explications, complaints etc. of the customer to us require the written form.

Legal information:
The EU Commission provides a platform for out-of-court online dispute resolution (OS platform), which can be accessed at https://ec.europa.eu/consumers/odr. We are neither willing nor obliged to participate in a dispute resolution procedure before a consumer arbitration board.

II. General Terms and Conditions for Purchase of Goods from the ANIMAL-RIDING Shop
The offered choice of products of the ANIMAL-RIDING Shop is directed only to the consumer (Article 1 paragraph 1 line 2 of the Consumer Protection Act (COPRA) and upon purchase of products the customer concludes a legal transaction that cannot be attributed to his or her commercial or self-employed occupation.

The possibility to order from the ANIMAL-RIDING Shop requires the minimum age of 18. Customers who have not yet reached the age of 18 years may not order without the consent of the legal guardian. The area of delivery is exclusively within Europe. Upon request ANIMAL-RIDING AG may consider delivery also to other areas.

Right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods.

To exercise your right of withdrawal, you must inform ZOO-RIDING AG, Zehntenfreistrasse 41, CH-4103 Bottmingen, This email address is being protected from spambots. You need JavaScript enabled to view it., Tel. +41613124752 (Managing Director Roland Steps), by means of a clear declaration (e.g. a letter sent by post or an e-mail) of your decision to withdraw from this contract. You can download our form for this purpose https://www.animal-riding.com/media/form.pdf

To comply with the withdrawal period, it is sufficient that you send the notice of exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the revocation
If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment.

We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to our warehouse in Holland, to Animal Riding B.V., Hamsestraat 90, 4043 LK Opheusden, Mr. Jef van de Wardt, without undue delay and in any case no later than within fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the deadline of fourteen days.

You shall bear the direct costs of returning the goods. The costs are estimated at a maximum of about 25 EUR for countries close to The Netherland border, such as DE, FR, BE, AT, IT, etc. - up to 70 euros for more distant countries (such as Scandinavia, Eastern Europe, non-EU countries).

You must pay for any loss in value of the goods only if this loss in value is due to handling of the goods that is not necessary for testing the condition, properties and functioning of the goods. The goods must be returned in unused condition and as new resalable condition, as well as in the original packaging.

The prices are quoted in Euro (EUR) and include the legal VAT (value added tax). ZOO-RIDING AG reserves the right to alter the quoted prices. Such is not possible if an order has been sent and ZOO-RIDING AG has confirmed the contract or if the ordered goods have been sent to the customer.

The prices exclude shipping costs that will be calculated in the shopping cart according to the country of order. The payment can be made through credit card (MasterCard, Visa), PayPal or direct bank transfer. A small percentage of customs fees may incur for orders or deliveries outside the EU countries. The customer must pay these and they are not included in the purchase price. The deliverer of the goods (shipping company, parcel service, etc.) is authorized to collect these directly from the customer.

Should nothing else be agreed upon, the delivery is sent to the address given by the customer. The delivery is at the account and risk of the customer. The risk of the customer will begin when the goods are delivered to the transporter. ZOO-RIDING AG has the right to make partial deliveries. All delivered goods will remain property of ZOO-RIDING AG until the payments have been fully settled. If a claim of ownership is raised, a withdrawal from the contract is effective only if specifically declared. Notices about delivery deadlines are non-committal, unless, exceptionally, a binding date has been guaranteed. Should the firm producing the goods fail to deliver the ordered goods despite contractual liability, ZOO-RIDING AG has the right to cancel the contract. In such a case, the customer will be informed without delay of the non-availability of the ordered product. In such a case, possible claims of the customer are excluded. Any payment already effected will be returned without delay.

In case of defective goods, the customer service of ZOO-RIDING AG should be contacted at This email address is being protected from spambots. You need JavaScript enabled to view it. or the goods should be sent to the Central Warehouse in the Netherlands at the address given above.

ZOO-RIDING AG is liable only in case of deliberate action and gross negligence and lack of a warranted quality. ZOO-RIDING AG is not liable for damages that do not concern the delivery item. Furthermore, ZOO-RIDING AG is not liable for outstanding profits or financial loss of the customer. Limitation of liability is not valid when the cause of the damage is due to deliberate action and gross negligence of ZOO-RIDING AG or when damage to a person occurs. Neither is it valid if the customer makes claims according to the product liability law. Should ZOO-RIDING AG through negligent action violate essential contractual obligations, its liability for property damage is limited to foreseeable typical damage.
If the liability of ZOO-RIDING AG is excluded or limited, it applies also to the personal accountability of employees, representatives and vicarious agents of ZOO-RIDING AG.

III Data Protection
The customer gives his/her explicit agreement that ZOO-RIDING AG may enter and process his/her personal data electronically within legal regulations (in particular observance of the data protection law 2000). The agreement can be withdrawn anytime. We inform the customer free of charge about his/her personal data processed and filed by us. Amendment, deletion and blocking of the personal data processed and filed by us can be requested anytime. ZOO-RIDING AG takes all technically possible measures to protect the customer data files. However, no liability will be assumed should a third party by illegal means bring these data to his or her power of control and reuse them. Claims against ZOO-RIDING AG because of damage to the customer or a third party because of such action will be excluded by mutual agreement.

IV Images and Copyrights
ZOO-RIDING AG and its partners own all image rights (photos and videos). Their use without explicit permission is prohibited. The website is owned and administered by ZOO-RIDING AG, Basel. All the contents on the website, including the texts, graphics, photos, images, moving images, sounds, illustrations and software, are property of ZOO-RIDING AG, its licensees and/or content-providers. All the elements of the website, including the general design and the contents, are protected by copyrights and other rights. Insofar as this is not expressly stated to the contrary, the contents may not be reproduced, changed, translated, filed or processed. In particular, the use of image and text material on platforms (e.g. eBay, etc.) is prohibited.

V Liabilities
Before delivery, the animals undergo a thorough check-up and are handed over to the purchaser in a fully functional condition. The purchaser is liable to use the animal solely for the intended purpose and is aware of the fact that the animals may exceed walking speed. Driving or rolling backwards is not possible and not allowed due to security reasons. Although the use of the animals is very safe (moderate speed, gentle gradients), the riding child is obliged to wear a riding or bike helmet, which is solely the responsibility of the accompanying person. The use of the animals on non-asphalt roads or roads with steep gradients is not allowed (the animals are not equipped with brakes). Riding during thunderstorm is not allowed either.

In case of breach of these obligations the purchaser is liable for any possible damage resulting from their non-observance and – should such a case occur – commits him- or herself to indemnify and hold ZOO-RIDING AG harmless. The use of the animals is solely at one’s own risk. Any liability of ZOO-RIDING AG is excluded if the animals are used improperly or inappropriately.

VI Further regulations
Solely Swiss jurisdiction is applicable, excluding the UN-Convention on Contracts for the International Sale of Goods. Contract language is German. ZOO-RIDING AG can anytime – even without prior notice – amend these General Terms and Conditions or the content of the websites or change the access to this site or block it for a compelling reason. The place of fulfilment and – unless a consumer is concerned – the legal domicile is Basel-Stadt. To lodge a claim against a customer who has his or her domicile, residence or place of employment in Germany or Austria, the court of the judicial district in which the customer has his or her domicile is responsible for action. For all claims against a customer, who has his or her domicile, usual residence or place of employment in Switzerland, the court of the judicial district where the customer has his or her domicile or usual residence or place of employment is responsible for action in case of differences concerning contracts.