Herewith you find the most important information concerning our Shop:

How can I order?
We provide a shopping basket for the order in the Online Shop. The order can be sent online. Upon receipt of an order to the ANIMAL-RIDING Shop, a confirmation and purchase details will be sent to you. (Order confirmation)

What is the right animal size for my child:
First and foremost, the weight of your child is important since each size of the animal requires a minimum weight so that the animal can move down alone by the body weight.

In the second place, you should check whether your child can reach the pedals from the body when sitting on the animal. For this purpose, measure the leg length (inside the crotch - to the ground) of your child.

Delivery dates 
Provided that the ordered goods are on stock, they will be checked for quality and function on the working day following the order and shipped to you. As a rule, you will thus receive the goods within 3 working days. Possible customs controls may cause longer delays in delivery.

Prices and Shipping costs
The prices quoted are in Euro (EUR) and include the legal VAT (added value tax). ZOO-RIDING AG reserves the right to alter the quoted prices. Such is not possible if an order has been sent and ZOO-RIDING AG has confirmed the contract or if the ordered goods have been sent to you.

The prices exclude shipping costs that will calculated in the shopping basket according to the country of order.

Customs dues may incur when ordering from a non-EU country. The purchaser must pay these on delivery or they can be collected cash by the delivery service.

How can I pay?
The purchase price can be paid by credit card (Mastercard, Visa), Apple Pay, PayPal, Klarna Sofortüberweisung, Klarna Pay now, Klarna Rechnung, Klarna Ratenkauf, Ideal, EPS, Giropay, SEPA or via bank transfer.

Select the desired payment method when ordering in the shop. Please note that additional fees apply for some payment methods and providers. The dispatch of an order always takes place after receipt of payment. With bank transfers, there may therefore be a delay of 2-3 days before your order is dispatched.

Minimum age for purchases order
The requested minimum age for ordering goods from the ANIMAL-RIDING Shop is 18. The agreement of the legal guardian is needed if the ordering person is younger than 18.

How many animals can I order?
ZOO-RIDING AG keeps the right to limit the size of the order to a reasonable amount. No more than 10 animals can be ordered simultaneously. If a larger amount is desired, please contact This email address is being protected from spambots. You need JavaScript enabled to view it.

Right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods.

To exercise your right of withdrawal, you must inform ZOO-RIDING AG, Zehntenfreistrasse 41, CH-4103 Bottmingen, This email address is being protected from spambots. You need JavaScript enabled to view it., Tel. +41613124752 (Managing Director Roland Steps), by means of a clear declaration (e.g. a letter sent by post or an e-mail) of your decision to withdraw from this contract. You can download our form for this purpose https://www.animal-riding.com/media/form.pdf

To comply with the withdrawal period, it is sufficient that you send the notice of exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the revocation
If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment.

We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to our warehouse in Holland, to Animal Riding P.A. Drost transport, Spoorstraat 47-49, 4041CL Kesteren, The Netherlands, Mr. Jef van de Wardt, without undue delay and in any case no later than within fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the deadline of fourteen days.

You shall bear the direct costs of returning the goods. The costs are estimated at a maximum of about 25 EUR for countries close to The Netherland border, such as DE, FR, BE, AT, IT, etc. - up to 70 euros for more distant countries (such as Scandinavia, Eastern Europe, non-EU countries).

You must pay for any loss in value of the goods only if this loss in value is due to handling of the goods that is not necessary for testing the condition, properties and functioning of the goods. The goods must be returned in unused condition and as new resalable condition, as well as in the original packaging.

Defective goods
All animals will undergo a comprehensive quality and function check-up before delivery. Should you receive defective goods, please contact ZOO-RIDING AG customer service at This email address is being protected from spambots. You need JavaScript enabled to view it., or send the goods to the Central Warehouse in the Netherlands at the address given above.

We would like to inform you, that the wheels and skins are wear parts - and therefore cannot be replaced under warranty. You can reorder the spare parts in the shop at any time under the menu item "Spare parts".


Legal information:
The EU Commission provides a platform for out-of-court online dispute resolution (OS platform), which can be accessed at https://ec.europa.eu/consumers/odr. We are neither willing nor obliged to participate in a dispute resolution procedure before a consumer arbitration board.

Data protection
In order to process legal transactions the purchaser gives his/her explicit agreement that ZOO-RIDING AG may enter and process his/her personal data electronically within legal regulations (in particular observance of the data protection law 2000). The agreement can be withdrawn anytime. We inform the purchaser free of charge about his/her personal data processed and filed by us. Correction, deletion and blocking the personal data processed and filed by us can be requested anytime. ZOO-RIDING AG takes all technically possible measures to protect the customer data files. No liability will be assumed should a third party by illegal means bring these data to his or her power of control and reuse them. Claims against ZOO-RIDING AG because of damage to the customer or a third party because of such action will be excluded by mutual agreement.

Please note also our General Terms and Conditions and the Cancellation Right